![]() ![]() ![]() Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. US customers have free return shipping on all merchandise, regardless of whether it is defective. Customers are welcome to return any item they are unhappy with. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Mail your return or exchange using your carrier of choice to: 4) On the airway bill please include your invoice number and note “Return shipment to US”.3) Pack your item(s) and invoice into a bag or box.Please call or send an e-mail with the order number, the item, and size you would like on hold. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. 2) For exchanges: please indicate the desired model/size.1) Indicate on your invoice whether you are exchanging or returning the item(s).Please note, customers outside of the US are responsible for shipment costs for returns and exchanges. Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.Swimwear and lingerie: Please try on over underwear for sanitary reasons.Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Shoes: Shoes scuff very easily on any hard surface.Please see the tips below for keeping your items in returnable condition: Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 1st – Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.ĭAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately. Holiday Returns: During the Holiday season (Nov.If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering. Bridesmaid dresses: Special orders of 3 or more dresses in one style will be final sale.Bridal gowns must be unworn and unaltered, and all original tags must be attached. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns: All bridal gowns may be returned within 30 days for a full refund or store credit.Shipping Charges: Shipping charges on expedited orders are not refundable.Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.You will have up to 60 days after items have been purchased to exchange for anything else on the website.Ī small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. If your purchase is delayed in customs, please contact customer service for approval for a late return. Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase. The following website offers an easy and free foreign exchange rate calculation with up-to-the-minute exchange rates: RETURNS & EXCHANGES ![]() The exact exchange rate is determined by the bank that issued your credit card and reflects the daily exchange rate. While you can choose your local currency through the currency selector at the top of the REVOLVE website, all items are priced and charged in US dollars at checkout. Due to a possible credit card verification, your order may be subject to a delayed shipping date. Orders placed Friday-Sunday will ship out Monday. Orders typically ship the next business day. ORDER ARRIVALĪrrival time is an estimate and unfortunately, cannot be guaranteed. ![]() SHOE SURCHARGEĭue to high weight and volume of shoes in international shipments, a surcharge of $5 per pair of shoes will be applied for each pair in an order. Please check your local customs website for more information. The limits for duty-free packages are regulated by local customs authorities. Duties: Please note, all international packages may be subjected to customs duties and taxes. ![]()
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